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Ayanda D

1 reviews | Active since Apr 2014

25 Sept 2015, 08:28

Rediculous service fees

I've been monitoring my account for the past two months now your service fees are rediculous *******. If my account is on a negative you send smses to deposit when I do you charge for what? Charge to deposit money in my own account? I understand you charge for withdrawals. What's the point of keeping my account active when I'm charged to deposit that is just stupid. Even worse there are service fees you charge that are so unnecessary like really it's a *******. I regret having a cheque account with you. Rather take it to Capitec nxn.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Sept 2015, 11:20
Official
Hello AyaDladla,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 766256.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)