Rediculous response rates and telling me refund will issued then declined.

Business card ****** and pin somehow. Worst feedback after i got delayed incontact of funds coming off. You said you will assist and so far have rejected because pin was used. Is it not still *****. You have refunded other people who this has happened to, what makes this situation Is it not irregular activity if card gets swiped at a bottle store for R6000 in a location. What is the point of you making us sign the card if this does not get checked. You should get the money back from those stores. I understand the cash withdrawels cant be refunded but how the swipes. This is ridiculous. I have diverted all funds away from that business account until this is sorted.