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matlhodi B

1 reviews | Active since Jan 2017

17 Jan 2017, 08:13

Rediculous Bank Charges

<p>I have been unfairly charged rediculous bank charges by FNB.I had an agreement with ABSA vehicle finance to deduct my installment on the 15th December 2016.I made a transfer to ABSA on the 09 December and forgot to call ABSA to cancell the debit order.FNB charged me R100 for the unpaid debit order because there was no money in the account on the 15th December 2016 which i do not dispute.On the 15th December i drew R3800 from my investment account and deposited the money into my cheque account & went shopping.On the 19 th December 2016 i had R525.00 that was taken from my account and when i called FNB i was told that i used the money that i did not have so they charged me for every purchases i made and the charges amounted to R525.00.My total charges for the 15th December was R625.00.They took R100 for unpaid debit order plus R525.00 for the purchases i made.I am so disappointed with FNB,if i did not have money in the account i was going to be declined at the tills when i made purchases.I feel so angry that FNB took my money for charges that do not exist because i withdrew money from my investment account on the 15 th December 2016.I am so disgranttled with FNB,i feel that i was purnished for the purchases i made.I want my R525.00 back</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2017, 09:00
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)