REDICULOUS BANK

WHAT A REDICULOUS SERVICE I RECEIVED.

FNB Prides itself as a renowned bank that is ranked the best in SA if not one of the best, you see their ads and immediately you want to be part of their vision, well I attempted opening a business account with them and what a REDICULOUS service I received.

Three weeks ago I was called by a consultant who gave me all the details I needed to be able to open the account, I later received by email all the necessary information and documents I was suppose to send to them, I then immediately sent all the documents they wanted from me and a few days after that I received an sms advising me that my application was successful and as a result my bank card will be sent to the nearest FNB.

I later on that day receive an sms that I can view my account number and eBucks details on the app and also that I need to do a deposit to activate the account. A few days later I then did an EFT from another bank to the new account which was successful, a couple of days later I received an sms that my card was ready for collection and I went to collect the card and managed to get it.

Days later I check my account on their app to see if my deposit has reflected since am not receiving an sms about the deposit, only to find out that my deposit wasn't received on FNBs side, I then call the contact center and I was advised that I haven't sent the documents needed to open the account and as a result the account is not opened, I then ask how possible that is since I have an account number and all kinds of confirmation that the account is opened, that was such a let off.

1st why would you send me information that the account is opened and advise me to do a deposit to activate the account only to later tell me that my documents have not been received.

2ndly how on earth do you open an account and confirm to a client when you haven't received any of the documents.

3dly where on earth is the DEPOSIT I made after receiving information to do a deposit.

I need an explanation from FNB as to where my deposit is and why would they open an account without any of my details, how did you know the name of my company and my full names to put on my card if you didn't receive any of the documents.

YOU MUST STICK TO THE STANDARDS THAT YOU HAVE SET FOR YOURSELF AS A FINANCIAL INSTITUTION.

WHAT A REDICULOUS SERVICE I STILL SAY.