Recurring *****ulent activities on my bank accounts

I was first de*****ed of a substantial amount from my debit account, and exactly a month later, there was *****ulent activities on my credit card. Numerous deductions were made by a Gearup Softwares. I cancelled the card and was told reference number will be sent through sms, which i still have not received a week later. Does FNB ever care about safeguarding their customer money. Or, is this a norm that we are being forced to get used to? How is it possible ***** is done more than once and it becomes business as usual???