Recurring Lack Of Communication

This is now the third time that FNB has let me down.

I have had problems with Enterprise banking now for more than 3 weeks. Each time it gets fixed, the problem arises again. When I call the call center for assistance they tell me someone will come back to me and when but never do.

Only when I have submitted a complaint, that is when they call me back. I am really not happy to be dealing with FNB.

To think that I have been recommending people to use FNB. With this experience, I would rather use any other bank that would at least come back to me when there is a problem. I have wasted more than 5 hours on the phone with FNB over the last 3 weeks.

This problem is now starting to cost me more than the already HIGH bank charges I pay.