Recurring issue with FNB Connect - CURVIN SCHROEDER

Recurring issue with FNB Connect – REF: ********** NF

I would like to bring to FNB complaints department the blatant arrogance of FNB connect and the unprofessionalism of not just the lower staff but also management.

I have been complaining about FNB connect and my Data just disappearing. I received a call from Curvin Schroeder who is as he says the manager. He apologized for the poor service and promised me that the will compensate me for all the inconvenience that I have experienced for the last week and a half. He promised that they will give me 2 gigs by no later than 04/12/18. To date nothing has happened, I have tried to get hold of Curvin via the complaints department because there is no direct contact nr available for Curvin. I have been speaking to Mpho in the complaints department she has been trying to assist but advised me that she has done all she can, herself and some of her colleagues have been trying to get hold of Curvin and asked him to get back to me but with no success. Emails were sent to him from last week he hasn’t responded to 1.

I am disgusted to say the least. Rest assured I will spread the word regarding the incompetence and the poor service about FNB connect.

I will be taking my business elsewhere. It is very clear that FNB connect has no regard for their client base. Guess you think that the little man on the street doesn't matter.

CURVIN SCHROEDER you are the worst manager i have ever liaised with in my life as a customer. Not once after we spoke did you even follow up to find out if my matter was resolved completely. All you did was give me empty promises...

FNB you just lost a customer because of poor service from your staff...