Recurring disappointment from FNB nicolway mall, bryanston.

I have had very disappointing interactions with FNB nicolway mall, Bryanston branch. On Friday the 05th of October 2018, I went into this branch, due to an issue with my bank card. I spoke to a consultant by the name of Vusumuzi. I told him that my bank card does not swipe or the chip can't be read. He then said I may have to get a new card. I told him that my bank card expires at the end of this month. He then said if i take a new bank card, I will be charged for it. I then questioned how I am expected to pay for a bank card that I hadnt lost and that is due to expire month end? He then told me, if I dont pay for a new card then I would have to wait until month end without the functionality of my card, with the reliance on cash withdrawals using my FNB app, which they suggested to me as the branch a few weeks ago. I then asked them to assist me get money using the suggested option on my app, although its an inconvienience to have no functionality on my card. They then said the app, for some reason, does not have this feature. I am perplexed, because it seems to me, FNB does not take care to provide their customers with practical and considerate solutions to their issues or cater to their needs. (1) I was told to move to the FNB app from cellphone banking and the app is not equipped to assist me. (2) I have to pay for a bank card that is not lost, because of a malfunction, which is not through any fault of my own. (3) The staff seem to be unaffected by the inconvienience caused to me by the notion of having to pay for something which i believe is through no fault of my own.(4)On top of this, my business bank card arrived a week later than what was scheduled with the branch. FNB Nicolway really needs to pull up their socks, as customer dissatisfaction is what leads to migration to a competing bank.