1 reviews | Active since Feb 2014
Recovery of Funds Not Resolved
An Amount of R40.00 was deducted from my cheque account *** from the 31st April 2013 until 31st October 2014. <br> This was an unauthorized debit order in the name of Suncellwat (CCA) giving my cell number *** and the firist 3 characters of my Surname (Gra*).<br> I raised this issue at the branch on the 3rd November 2014 where a Disputed Debit Order Form was duly completed by Culsum. I was told that the matter would be resolved in 40 Days with a notice of dispute being received withing 48 hours.<br> <br> I have subsequently followed up and completed the same form on the 20/01/2015 , 04/02/2015 and 03/03/2015. On each occassion I did not receive a response withing 48 hours.<br> <br> I phoned the call centre and Tshepo Kalaki on 06/03/2015 at 12:51 against Reference Number *** send another dispute form for me to complete.<br> <br> The deduction was made via ABSA Bank who refused to divulge who the source of the deduction was and referred me back to First National Bank to have the matter resolved.<br> <br> A total of R720.00 was deducted over the time. <br> <br> There has been no resolution to this matter up until now.<br> <br> I have posted this as a last resort to recover the money and find out the source.<br> <br> Alex G
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 687594.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 687594.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
I am sitting with this claim still outstanding.
I have not been told who this organisation is that deducted the money
I had to go to the branch at Kenilworth Centre and in turn spoke to each of the staff at their in bank services centre.
I received no written undertaking that they would reply to me in writing. Only telepone calls. What are the staff hiding?
Money was withdrawn from a Body Corporate bank account and paid intoi my bank account to resolve the matter. I had been signatory to that account.
When the issue was raised by Annette Laing that money was withdrawn *******ly from the body corporate account, I reolved to refund the amount.
Annette Laing and Associates has not yet indicated if there was ever an amount paid by mistake into her account.
This is now considered ***** as far as I am concerned
Melinda Duvenhage of ********** never has contacted me at all on this matter,
I am sitting with this claim still outstanding.
I have not been told who this organisation is that deducted the money
I had to go to the branch at Kenilworth Centre and in turn spoke to each of the staff at their in bank services centre.
I received no written undertaking that they would reply to me in writing. Only telepone calls. What are the staff hiding?
Money was withdrawn from a Body Corporate bank account and paid intoi my bank account to resolve the matter. I had been signatory to that account.
When the issue was raised by Annette Laing that money was withdrawn *******ly from the body corporate account, I reolved to refund the amount.
Annette Laing and Associates has not yet indicated if there was ever an amount paid by mistake into her account.
This is now considered ***** as far as I am concerned
Melinda Duvenhage of ********** never has contacted me at all on this matter,
Followed up wqith Fiona of CARE at First National Bank on 17/01/2017.
Case was already closed but will now be repoened and resolved.
They will forward a new reference soonest. Held over to the following week to obtain a new reference number by email.
Followed up wqith Fiona of CARE at First National Bank on 17/01/2017.
Case was already closed but will now be repoened and resolved.
They will forward a new reference soonest. Held over to the following week to obtain a new reference number by email.
Marlon Botman of FNB Kenilworth Centre, closed the case again with a view that the matter was not his problem any more.
1. I have NEVER been given the who made these deductions. ABSA Bank had told me that only FNB can give such information. I still do not know who the source of the deductions are.
2. Mr Botman felt that as he had made the payment to the accounts the matter is closed. As I have made a refund to Annntette Laing Properties from my own reserve as there was an issue with how the funds were taken out of the Plumtree Lodge Body Corporate account without their persmission.
I need the money refunded. THis must be sorted out by MR Botman and Pat G***** of Annette Laing Properties.
Marlon Botman of FNB Kenilworth Centre, closed the case again with a view that the matter was not his problem any more.
1. I have NEVER been given the who made these deductions. ABSA Bank had told me that only FNB can give such information. I still do not know who the source of the deductions are.
2. Mr Botman felt that as he had made the payment to the accounts the matter is closed. As I have made a refund to Annntette Laing Properties from my own reserve as there was an issue with how the funds were taken out of the Plumtree Lodge Body Corporate account without their persmission.
I need the money refunded. THis must be sorted out by MR Botman and Pat G***** of Annette Laing Properties.