RECONSIDER YOUR STAFF FNB!

I'm appalled by the aspire suite department and how they don't strive to resolve issues. I've been dealing with the same issue for more than a week and it's either they can't comprehend what the matter is or they are being ********! FNB has resevered funds for over 7 days after a merchant stated they wouldn't charge me as they didn't fulfill my order, merchant being woolworths online. The Aspire group will either cut you off so you deal with the next consultant or transfer you to a different department. I do not understand why my funds cannot be released as it takes 3 to 7 days to have funds banked by merchant. I was told to log a dispute then later told that I shouldn't have logged a dispute.. I would like this resolved today and I have kept a papertrail of my interactions, hire people who can read!