WR
Willem R

1 reviews | Active since Feb 2014

30 Mar 2017, 10:53

Reconsider before switching to FNB

<p>You will never experience anything worse than doing online payments with FNB.</p> <p>Would you like your OTP not coming through when you need to make a payment, Try FNB.</p> <p>Try the app to get your OTP as a smart Incontact approval, now see that you will never receive the approval as you wait patiently to do a payment.</p> <p>No problem let's ask FNB to use the sms OTP instead of the approval (that does not work) whilst using the app, try again, they force you to use their Incontact approval if you use the app, so now uninstall the app to get the OTP back again right? try again.</p> <p> </p> <p>Thank you FNB for giving ALL the Other banks a chance to shine.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Mar 2017, 11:32
Official

Good day Mr. willem847

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***