Recon for payment made

Dear FNB, On the 29th October 2020, around 08h39am, I paid Vodacom using my FNB Premier credit card for an amount of R1267.00 around 8H30am. I received a notification via my sms, that an amount of R1267.00 has been deducted from my credit card and reserved for VODACOM. Today it is the 08th November, the payment is not reflecting on Vodacom's side, but the amount is still reflecting as a debit on my card. The amount is not reflecting on my FNB Bank statement, but i have an sms to show that it was immediately deducted the same time i made the payment. I called *** and spoke to one of your call center agents around 12h30 on the 07th November. She confirmed that the money was paid but Vodacom rejected the payment, and she put me through to authorizations department so that they can do a recon. I was put through to Neo, who did not want to help (did not even have my personal details) she told me that she did not help with such, she will put me through to Premier Banking. I told her that I already spoke to a Premier banking agent and she is the one who put me through to this department. Neo did not want to listen, she wanted to lecture me on how FNB works. That's when i told her that I honestly don't care about how FNB works, I am a client and I need to know where my money went. At this time we were both screaming at each other (you can listen to the recording). After i insisted that she takes my credit card details, so that she can at least look at my profile and at least pretend to care. She did that, and she said there is no amount showing. Now all i want to know is, where did the payment of R1267 go? because it has not been credited back into my credit card. If Vodacom rejected the payment, then it should reversed back into my account with immediate effect.