MI
Mohamed I

1 reviews | Active since Jan 2012

04 Apr 2023, 09:49

Recent Bank notification challenges

I've noticed recently that card transactions are not reflecting immediately upon completing the payment (whether POS or online). This has caused confusion since I do rely on these instant SMS/App messages to confirm whether such a transaction is successful or not. I hope you guys can fix this. On a side note, Bank notifications used to come from a few numbers (which I saved them already), but since the last month, all notifications started to come from one single number. This is unusual. I hope these are not signs of security challenges.

Happy to turn this positive once attended.

ps. This is not a complaint, but rather constructive criticism as I still prefer FNB over the rest.

Prof Irhuma

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MI
Mohamed I's update05 Apr 2023, 10:49
Reviewer Update
Thank you, just had a call from Ms. Kensane Novela (FNB Digital Banking support) and she did explain what's going on with SMS and the notification system. Brilliant communication and outstanding care. Thank you for helping us in trusting you. Be well. Prof. Irhuma