Receiving service which is really below par

The service I'm receiving is really below par and I believe it should be noted. I phoned FNB Sales ***) (Sidumisile) on the 29 October 2015 requesting them to cancel two policies that was sold to me as I did not receive the contracts. On the 30 October 2015, I phoned them to check progress of my request as no feedback/update was provided, but was told by Bridget that I could not be assisted. I then logged a compliant with ref 1Z6G9RR1. On two occasions I had to provide the description of my complaint Re: SD***: Re: SD*** and still no update. On the 03 November 2015, I got a call from Tebogo (Ref 805063) who promised that my query will be looked into. To this day I still haven't received any update. The lack of communication from them through everything as well as the attitude I got from Bridget is appalling!