Receive a Platinum Status and even worse service

I am completely amazed by our companies fool you with great words like you have been selected to upgrade to a platinum status, and offers assistance from a premier banker, but the moment you upgrade less is done!<br> <br> 2 weeks ago I purchase electricity with my ebucks, I still have not received it - I contact FNB 2 weeks back to advise, STILL NO ANSWER<br> <br> I contact FNB 4 days before my usual debit orders advising that my salary date had change to please amend this on my record that none of my debits bounce and cause bad credit.... WELL They bounced, charged me for debits returning and a week later I STILL HAVE No ANSWER on whether its been changed, or why they failed to change it. I have contact Premier banking, tried to call! I just am not getting any service! <br> <br> What can I do????? <br> <br> <br>