Recalling payments

I have made a double payment to one of my FNB accounts by accident and was told that I could recall the one payment, I called on Saturday.. No answer, I call today again (Monday) and am being sent from pillar to post, one guy said I could fill out forms to recall the payment - it would be emailed - then when I tell him it's for a FNB acc I get transferred, the next lady I talk to tells me she can help me I must just hold but I get sent back to the option menu and no one comes back to me??? I hang up and call again.. The guy I speak to tells me that he will put me through to a menu option where I will then need to choose option 1 only to be sent to an automated voice that's asking me what do I want??????

FNB is suppose to be the easiest bank to bank with..