1 reviews | Active since Apr 2018
Reasons I left FNB
I am still waiting to be contacted regarding my bank charges (smart device) I am being charged R300 every month for an "agreement" which i am not aware of my smart device contract is R99 per month for 24 months and we have just passed a year please remove all charges against my account so that I can pay the device as per agreement, each time I skip a payment I pay that amount the following month so I do not understand the issue as to why a "SPECIAL ARRANGEMENT" is needed please note I will not pay the R900 soon to be R1200 bank charges if this will not be allocated to my smart device account
Good day Chedwin,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Chedwin,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)