Reasonable request ignored, R110 fine for R100 RD'd.

Dear FNB I phoned up on the 14th, hat in hand, to ask you to honour a small debit order which was meant to go off the next day. I didn't have enough funds to cover it and I was waiting for some PayPal withdrawals, two of which arrived today. The debit order was only for R100 and your credit division could easily have checked for the pending withdrawals of nearly R6000, yet you bounced the R100 and fined me R110 for it.

I realise I can't presume on you to accede to my request to honour a debit order but really, this one leaves a bad taste in my mouth since my request was perfectly reasonable and the punishment in no way fits the crime.