Reason to become a STEVE

I app**** for a credit card last week Thursday 2 April 2015. Upon approval and receiving the quote I rep**** with the necessary documents as requested to the given email address. Upon follow up the third time this week they told me the process is in a backlog. I then received a sms once again asking for documents. I followed up again and then only was I told the mailbox is full and I as given an alternative mailbox. <br> <br> This only after a fourth time of following up on my application without any feedback from FNB. It is really disappointing to see that a customer mailbox get neglected. Second of all how can customer service be promoted as quick service but this has been dragging for nearly a week.<br> <br> Alos I did consider to move to FNB on my cheque accounts but if this is the service I will receive I will rather not go to your bank