VM
VUYI M

1 reviews | Active since Nov 2011

18 May 2015, 09:26

Reasing of funds from wrong account

On the 17th April 2015 I called the *** to make a notice of R6000 from my 32 day account, of which I was expecting to get it today, unfortunately not. I have 2 32 day notice accounts one for me and the other for my daughter. In May 6th if I'm not mistaken I went to the branch Key west to make an emergency notice of R1700 as it was needed to pay the Doctor from the other account. <br> <br> To my surprise when I am calling FNB Investment I am told that the notice was cancelled. The lady who was assisting me made a mistake and release funds from the main account instead of the other one. and she was suppose to inform me when releasing from the main account that the notice I made was to be cancelled, because I know exactly I have from the other one.<br> <br> When I called the Relationship Manager Kobie Nel she didn't help me she took my details and then she said she will ask the person who assisted me to call me as she is not in yet. In other words if she is in next week she will call then. I need my R6000 money as in yesterday.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2015, 12:33
Official
Hello maveem,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 685013.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)