REAPING OFF PENSIONER AND SENDING HER TO HER GRAVE EARLY - VERY POOR SERVICE

<p>My mom an 81 year 6months old banks with FNB and she has realised that from January 2016 someone has been withdrawing R1300 from her banck account, she went to FNB Dobsonville was assisted by some lady who took the card and tore it apart, gave her a new card and promised her that after investigation she will be paid back. however when she returned she was told she won't be reimbursed. at the end of May the samething happened, when she went back to the bank they said they will investigate again to date they haven't come back to her. She is now suffering from High blood because she has no income the morning taken from her account is from her pension fund. FNB is a terrible bank they are ****ing old people they just don't care about their clients. They keep making false promises, they don't have ubuntu in them. THEY DID NOT EVEN GIVE HER ANY FORM TO FILL IN THE SECOND TIME AROUND. I JUST WONDER HOW THEY TRACK THIS SINCE IT IS</p>