really useless

Useless service from FNB <br> I had a problem with there business online banking a week ago where I had to reset my password. <br> After doing that I went on to my profile it said to go to an atm to verify online banking which I then proceeded to the branch at cresta. Apparently there was someone that could activate my online banking but I didn't get to see her as she was busy attending to big business clients I suppose. <br> I then called on the 29/03/2016 and got a reference number via email and was told I would receive a call within 24 hours as it was escalated to the relevant people now. I called back 24 hours later and got no help from this call as well. I called today which is the 1st of april spoke to a manager which said he would call me back in 20mins and I am still waiting for the call back. <br> I may be a small business but I deserve better service from people paid to assist us. I will be going into the branch tomorrow to close my account. What's the use having something and not being able to use it.