Really Unhappy

I have been to fnb Florida branch over a week ago I requested to open accounts for myself and my two kids an account was successfully opened for myself n my son unfortunately I was told my daughters account could not be opened due to a "technical error" and I will be contacted later that day when it will be resolved. I waited for the call which never happened I went into the branch the next day and was told it was being referred to somewhere and I will be contacted its a whole 8 days later and still no communication from anyone I'm really disappointed. I wish to have all my accounts with one bank, if fnb is unable to help me please inform me?