Really terrible service, very inconsiderate

I'm so disappointed with FNB, I blocked my card, and they advised me that I will receive it on the 17 September, they also advised me that there is no way that I can collect my card from the branch, which I think is ridiculous, I am still waiting for my card to be delivered, everytime I call they put me on hold, and I mean it's my bank card, so there is obviously bills and transport that I have to pay,I clearly don't know how I'll pay without my card,this is really inconvenient. I really and truly wish they can do something about this as it is something that I need urgently...