Really really bad service -1 star

To anyone considering opening an FNB account, do yourself a favor and don't bother. If you ever need assistance with a query, good luck—because you won't get any. I have both business and personal accounts with them, and I’ve been bounced around from one person to another without any resolution. Even at the branch, they're hands are tied in what they can do for you physically in branch on the system.

After this, I'm escalating the matter to FAIS because clearly, FNB doesn't care about their customers. Holding on the line for 25 min is also not acceptable.

Once upon a time, they were the best, but now? They’ve reduced their so-called "support" to endless phone calls. No more emails, no proper service—just frustration.