KR
Keanu R

1 reviews | Active since Aug 2015

30 Apr 2019, 14:29

Really Poor Service !!!

I've called your Contact Centre two weeks ago for a Proof of payment No response received - I also ordered a patrol card which shows on my app but I've never received it.

I'm really unhappy with the service i receive from FNB no wonder people **** on your branch floors!!!!

I hope FNB has E&0 cover - the proof of payment is for a Business which Needs to activate my business's Email Server, should i have received contracts which could not be released because FNB took 2-3 weeks to send me R89 POP, you will be liable for compensation.

Payment was made on from my FNB Credit Card - FNB :-) Our Service to You - ReferenceR*** ********** 775~1 date Thu 2019/04/11 08:19

For my Patrol card FNB :-) Our Service to You - ReferenceR*** ********** 45 &

As i wait ...

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Apr 2019, 15:10
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
KR
Keanu R's update06 May 2019, 11:47
Reviewer Update
I have not received my POP and Patrol Card( it's not a Petrol card - but Patrol because it's been everywhere besides in my pocket. ) as I wait I'll probably be dead by the time FNB decides to assist... I except a response by 2025 Thanks.