Really frustrating FNB again, risky account handling

I am writing to express my extreme disappointment and frustration with the service I received from FNB regarding my very 1st credit card application. I've been a loyal FNB client since 2009 & after 15 years, I decided to apply for a credit card for the 1st time. What should have been an exciting milestone turned into a stressful & concerning ordeal.

On Thursday 26th of March, I visited the FNB branch at Killarney Mall to open the account. The consultant was helpful & based on their explanation of the fees & charges, I proceeded with the application.

This morning, Friday 27th of March, I visited the Rosebank Mall branch to collect one of my ordered current account card. Upon reviewing the automated email FNB sent regarding the account setup, I noticed several charges that DID NOT align with what was explained to me by the consultant at the Killarney branch just the day before.

I requested assistance at the Rosebank branch to understand these discrepancies. The branch staff put me on a call with the FNB Credit Card Department. This phone interaction was completely unhelpful & unprofessional. For almost an hour inside the branch, I spoke to an agent who was unable to explain the nature of the charges or why they differed from the initial agreement. The agent was vague & uninformative.

Furthermore, an email sent to me by FNB from 26th of March lacked any reference number or date, making it practically useless for records or follow-ups.

Due to the conflicting information regarding figures on my invoice & the Credit Card Department’s total inability to provide clarity, I became seriously concerned about the security of the account & potential breaches.

Consequently, I made the decision to close the brand-new credit card account immediately, right there in the Rosebank branch, before even using it.

As a client of 15 years, I expected a smooth process and competent support, especially for a 1st-time credit card holder. Instead, I was met with confusion, vague explanations & unhelpful telephonic support. It is unacceptable that a dedicated department cannot explain account charges to a client. FNB has not only lost a credit card account but has severely damaged the trust I had in the bank.

Been observing such service declining despite been a private client??