Really FNB?

Item: FNB (First National Bank)
Rating: 1
Author: Antoinette J

<p>I phoned business banking today and asked if they could send me a summary / statement / total of bank charges for the previous financial year to supply to SARS. Was told that currently do not have this functionality. I cannot believe that in this modern technological age, FNB cannot do this. I asked the consultant to log a complaint and while he was doing this, he cut me off. As I had already been authenticated, he could surely have phoned back? </p>

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Replies (2)

FNB (First National Bank)'s replyOfficial

28 Mar 2017, 08:27

Good day Ms. Twans

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply28 Mar 2017, 08:27

Official

Good day Ms. Twans

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

Antoinette J's updateReviewer Update

24 Apr 2017, 13:10

Your stats shows that you have rep**** to my query, but an automated response should not count as an answer. It has now been 3 weeks without any further feedback.

Antoinette J's update24 Apr 2017, 13:10

Reviewer Update

Your stats shows that you have rep**** to my query, but an automated response should not count as an answer. It has now been 3 weeks without any further feedback.