Really dissatisified

<p>I recently realised money was being taken away from my account and I decided to phone the call centre which I was taken through to a person who could not handle a matter of ***** in the way it should ,she then transfered me after to somebody else who was not much use ...I mean all I was trying to do was inform them of the ***** and maybe find out the process of how I could get the money back then I called again and was sent a form and after I had a good look at it I realised that it needed to be handed to the the bank and was not so easy to fill like the advisor led me to believe,I called on the monday there after thinking I could speak to sombody who had some sort of authority to listen to me and start the process of finding out what went wrong ....and I get transfered .why are you guys so quick to transfer ........TELL ME ....HOW HARD IS IT TO NOTIFY YOU OF WHAT IS GOING ON AND GET MY MONEY BACK !!!!! I have had this issue with a previous bank and it was all done over the phone ,why cant it be the same ? FNB please worry about customers with issues as well not just creating new accounts .</p>