Really disappointing service from FNB

I have been querying the same thing since February, up to now I still have no response from FNB. Your consultants are always miss informed and have poor listening skills. When you guys insisted on upgrading my account to a private clients one of your selling points was that I,d always have private banker available when I need your assistance as my Bank but that is not what is happening at the moment. I have been querying two debit orders on my account and up to today still not solid outcome. Your consultants refer me to the App yet the App only allows you to query debit up to a certain amount and these two are above that amount. One of your consultants gave me forms to fill in and an email address to send them to, only for me to get an email that says that mailbox has been discontinued and I should the App, I sent an email explaining my issue with the App and up to now no one has bothered to reply to me! I have been with this bank since 2008 and I must say this is the worst service ever! Pathetic doesn't even begin to describe the level of service I've been getting lately. especially since the beginning of Lockdown, up to today I'm still upset because of an error done by one of your consultants last year in the beginning of lockdown which is costing me even more now!

I need this attended to ASAP

Regards

Kgosietsile Mofalali ***