KN
Karabo N
1 reviews | Active since Jan 2014
09 Oct 2015, 15:51
Really disappointed
I haave to say i'm really disappointed with how the call centre agents deal with our calls/queries. I have had no feedback from FNB with regards to my query and i called them to follow up. The agent dealing with my query assured me i would ge a call back but i didn't. I called again because i've had no feedback and the agent i spoke to told me no notes were made, no information had been added to my query as such no one is aware of my query.<br> I\M VERY DISAPPOINTED AT THIS PARTICULAR AGENTS ATTITUDE TOWARDS MY QUERY!!!"
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Replies (1)
FNB (First National Bank)'s replyOfficial
09 Oct 2015, 16:02Hello karabonkosi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 780894.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 780894.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Oct 2015, 16:02
Official
Hello karabonkosi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 780894.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 780894.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)