Really ****py service from FNB

3 Weeks ago I have lodge a query with FNB regarding a transaction that I have done on my cheque card. The transaction was done by my self only to find out that the website is a ********** website. I have completed all the forms and send it to ********** and ********** The first mail was send to them on the 8th of June 2018 and the second one on the 18th of June 2018. Up to today, no single person has bother to contact me, the only thing that contacted me was their auto reply saying they have received my query and will come back to me. This is really pathetic service from FNB and a really good reason to go back to a bank that actually value their customers.