Really ****py Service

FNB

Where to begin...

Recently i had an altercation with you where you had deducted certain amounts off my cheque account as penalties for honoring transactions i never gave consent to or agreed to, to the amount of almost R3000 in total, after an unnecessary conversation with one of your friendly client care FNB agreed to paying half of the monies back. which they did.

Now again FNB does the same and deducts R1300 for honoring SANRAL transactions on my behalf that i never consented to and instead of leaving my chq account at -R170 you now penalize me R100 per transaction and now i am sitting at -R1300. How is this FAIR? 1. I never made aware that my account was in arrears. 2. I Never Consented to FNB honoring any transactions on my behalf if there was insufficient funds in my account. 3. I was never made aware until it was too late that i had gone into arrears (eventhough i check my account almost daily to make sure that there is always monies as i work from my credit card) 4. Without any warning or notification of any sorts you deduct penalties from my account for something i never agreed to.

This process as explained by your Client Care employees sounds exactly like the E-tolls saga. Without my knowing or consent you provide me with a service that i never agreed to and then expect me to pay the penalties when you honor transactions again without my knowing or consent. The client care advisor that assisted me called me back this afternoon and informed me that FNB will not be paying back the monies they had taken from my account leaving me with a balance of -R1200.

I will be sure to spread the word about the absolute ****py service i have received from FNB on this matter and how they basically ***** money from clients for services they are not aware of or agreed to.

I will be looking at cancelling all of my facilities with FNB and taking my business, friends, family and anyone i can talk to with me to a bank that will take better care of their clients. The options are vast.

Regards Dewald Vorster