Really bad service...worse service I ever had.

I opened a new account for my son and today I collected the card. I then called the call centre line to activate cell phone banking as I thought it is automatically activated and did not activate it at the branch. I was very dissapointed with the agent I spoke as he did nothing to assist me. I informed him I was running out of airtime as I needed to activate the service to buy more airtime his response was buy enough airtime and call us back. If this is the kind of service you give your clients I rather open the account with another bank.