Really bad service, query not resolved since August 2017

Opened an FNB youth account. 1 Week later I could still not transact on the account. Needed to send Fica docs. Why was I not informed upon opening the account that these docs are required?

6 Months later and I can still not transact on the account. Call center staff passes me from one person to next and eventually drops call. Second call to call center, operator leaves my on the line for 22 minutes until he eventually drops the call. Third call to call center, operator says someone will phone me back in 15 minutes, receives a call after 3 hours.

Received a call from Sindisiwe Mntambo on 3 Jan. Need to send fica docs again. Recieve communication from Sindisiwe on 4 Jan. Yet another doc I need to complete?????????

Completed doc resent on 4 Jan. Still have not received confirmation of receipt.

Why does it take 6 months to get an account sorted. Why was all document requirements not discussed during setup of account through telephone banking???

Terrible service!!