Really bad service from FNB
Hi I cannot belief that the bank is so bad, I have been trying to down grade from Platinum to Gold for the past two weeks, every time I call I am put from one person to the next and then I am told someone will call me back and no one every calls me back. So I have decided that I will give them till the end of today to call me back if not I will be closing my accounts with them, I will also close my wife account. Really bad from FNB.
Good day Andre Botha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Andre Botha,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)