Really bad customer service

<p>Hi<br />I have had quite an unpleasant experience with FNB over the past week.<br />a) I tried to call your loans section to apply for a student loan. I emailed my information only to be told the documents I had were not sufficient. I am happy to accept that and willing to rectify - I need the loan. However, the person I was dealing with never had the courtesy to respond to my email. It's now been 9 days since I emailed with a question. <br />b) I then tried to contact my 'premier banking team' with regards to this. I was promised a response within one working day. That should have been yesterday. Nothing happened. What am I paying extra for my 'premier' account for? Please do help me understand this?<br />c) I decided to try and call some branches to see if I could make an appointment with someone. Both branches I tried either did not have working phone lines, or the phone rang and rang and rang. and 9:15am in the morning.<br />d) I finally thought I would attempt to go to a branch this morning. Worst mistake ever. There was a very long queue, which I expected. But the branch manager made me feel completely invisible. He took the time to greet everyone around me and ask if they needed help, but flat out ignored me. I politely said hi, this is what I need, and he didn't even acknowledge me with a yes mam, you're in the right queue. Not even a nod.<br />I walked out in almost tears.</p> <p>I sincerely hope someone will take this seriously.</p> <p>An extremely unhappy FNB client,<br />Sandra</p>