really annoyed

I am really not happy with you guys i have 2 savings acounts with you guys ever since my last card expired i have been having issues with you guys everytime my card declines which ever one i use i can only every withdraw at the atm without having a problem if i do cash back its also a problem i sent en email to your complaints team last yirre what a idiot i got a response from telling me about my balances being a cst so long would i not know what a available balance and a balance is my word i was gonna go to the bank but why must i waste my time stand in long q's when this is something so simple to fix and ive been charged decline fees as i swiped my card knowing there's no money i mean who does that in anycase who swipes their card knowing there's no money i want you to check for the last few months how many decline charges you too i want it back and i dont want any problems with using any of these cards when i make a payment with it because do you know how embarassing it is to have your card declined infront of you collegues knowing you have money when i got paid i had to draw my maximum i had to do ewallets just to make sure i can pay cash now all of a sudden my card is working probably cos its a new month please do not tell me bull **** you offered an account where my income meets the requirements i do not want to be limited i want to use my money when i want to you already took the chat option away cos its mos just a savings acc my loans when i want to make payments i cant just transfer the money over i need to go create you as a bennificiary and use correct references all because its not an aspire acc i dont care about aspire or anything what i want is for my card to be able not to decline when theres money in my account