Really

Hi good day my name is ewald erasmus I'd nr ********** 185085, last week fnb took R1800 out of my account, I do have arrangements with fnb for R75 a week, like I said last time it's my petrol and food money for the week, I'm sitting for 2 days at the house now because I don't have money for petrol, I spoke to one off your people last week and he told me they going to give me a refund so can someone please tell me when is that going to happen