MC
Marshunt C

1 reviews | Active since Mar 2014

05 Nov 2016, 16:04

Real *******s

<p>SO they phoned me to sort out my Credit Card, so that I can use it again, but then, the last bit of money I had on it, dissapeared. They then email me, saying that I need to pay R478 for my Credit Card and then later phoned me to tell me that I need to pay R92 for my Credit Card? So ***?? Then.. I made a complain about my main account and business account about almost 2 weeks ago.. They still have not sorted it out? SO how am I supposed to trust company like this? This service is pathetic.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Nov 2016, 08:11
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)