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Devan P
1 reviews | Active since Jun 2016
13 Dec 2018, 05:17
Real Pathetic Service Private
I had a query with the bank since November 2018. Private Clients Service sent several emails that someone will be in contact with me. I even addressed the matter with ********** but to no avail. They just send emails later saying that the query is closed without even speaking to me. I even requested someone from Bridgette Kruger's office to call me four times but I still waiting. I guess Bridgette Kruger and her Executive team are too busy for one Private Client.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
13 Dec 2018, 09:27 Good Day Devan Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : *** Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply13 Dec 2018, 09:27
Official
Good Day Devan Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref : *** Regards, Hello Peter Team Tel number: ***
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Devan P's updateReviewer Update
15 Dec 2018, 06:05Please note my problem has not been resolved. I want the R250 X 2 to be refunded to my account because the person at the slow lounge informed me if I swipe my Private Clients card I will not be charged. You can't tell me that the person doesn't work for FNB. When he stands at the door of a FNB slow lounge, he is then a representative of your company and a brand ambassador. If I knew it would cost me R500 to have two slices of cheese and a mini generic brand of cold drink I would have never entered the place. After weeks of trying to resolve this problem I only get a call from a consultant and not a member from Bridgette Kruger's office. Private Clients Team only call you after you post on Hello Peter. They lie when they send you emails promising to call you. If this problem is not resolved please make arrangements with me to close my Private Clients account.
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Devan P's update15 Dec 2018, 06:05
Reviewer Update
Please note my problem has not been resolved. I want the R250 X 2 to be refunded to my account because the person at the slow lounge informed me if I swipe my Private Clients card I will not be charged. You can't tell me that the person doesn't work for FNB. When he stands at the door of a FNB slow lounge, he is then a representative of your company and a brand ambassador. If I knew it would cost me R500 to have two slices of cheese and a mini generic brand of cold drink I would have never entered the place. After weeks of trying to resolve this problem I only get a call from a consultant and not a member from Bridgette Kruger's office. Private Clients Team only call you after you post on Hello Peter. They lie when they send you emails promising to call you. If this problem is not resolved please make arrangements with me to close my Private Clients account.
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Devan P's updateReviewer Update
20 Dec 2018, 07:17Still no reply from FNB Private Clients about a simple query. They have not even bothered to contact me about arranging to close my account with them either. Simply unhelpful and don't care attitude.
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Devan P's update20 Dec 2018, 07:17
Reviewer Update
Still no reply from FNB Private Clients about a simple query. They have not even bothered to contact me about arranging to close my account with them either. Simply unhelpful and don't care attitude.