Ready to cancel my account with FNB.

After blocking my card a few months ago I requested for a new card to be couriered to me and eventually (after a lot of hassle it was).

I have had my new card for almost three months now and after realizing that I could not withdraw cash while abroad, I contacted the call centre to no avail. From Facebook to Twitter and spending copious amount of money calling FNB from abroad I am now resorting to this.

Every single time I have called I have had their consultants providing me with conflicting information, been bounced between call centres and most importantly just not been assisted. I am struggling to understand what is so difficult about activating international withdrawals when I have requested this numerous times and by providing documents as requested.

I am now on my third week stranded, because I cannot access my funds. Some of my debit orders are not going through as well because my internet banking is also blocked, but I keep receiving perpetual apologies with no action.

I don't know how many times I have been repeating that I cannot go to a branch because I am not in SA, but this is what the consultants keep telling me to do.

All I want is access to my money and to cancel my account with this bank.