Read carefully

So FNB emailed me informing me to call ***** department having my card canceled so they can investigate a debit order that's been going off for more then 30 days straight non stop coasting me money above all this is a business bank account now I'm just wondering are they going to tell sars where R500 went so far because they can't do there work.... I'm starting to wonder of it won't be better closing the FNB business account by them due to this bad service there customers is getting above all business clients. I'm not going to leave a reference number because I see it like this you guy's phoned me twice that both people I spoke to would have called me back but rather get a email stating the card needs to be cancelled and a ***** case needs to be opened question if I may how do I accept new work if the card is cancelled and account is blocked while under investigation how do I pay staff and supplier's who's that dum at FNB not to think about that stuff guys that's basic knowledge what's the point you have Matric but can't think that far really take the time to read this come up with a solution remove what ever debt order keeps on trying to go off like any other bank will do refund the ****** money clear this mess up or Multi Solutions will unfortunately find another bank to do business with.