reactivation of my online profile

never had such horrible service!!! it has been a month now and still FNB has not reactivated my profile for online enterprise banking. I have emailed ***, I have called *** a million times with no help. I have gone into the branch to have my finger prints taken still no solution!!! my debit orders are being dishonored I don't even have money to buy food because of this! Is FNB really this ***********?