Reactivating my account(frozen due to inactivity)

I have had my account closed due to inactivity because I moved to China. I needed my account reopened and sent in the required documents via email since I cannot visit a branch and nothing!!!!!! I've been emailing for at least two weeks but get the same disgusting response that it's being handled but I never get help. I phoned the number given in email but rings and rings and I'm calling from China!!!!!!!!!!!!! it's so expensive!! I need my account reopened ASAP! you guys have been taking bak charges off still so I expect my account to be opened.