Re-opening account impossible!!!

We wanted to re-open my wife's bank account that was closed over December due to inactivity. We thought it a simple request as they know who we are and have been banking with FNB forever. 1st visit: They didn't accept her drivers licence as valid identification and informed us we need a proof of residence, AGAIN. 2nd visit: proof of residence wasn't completed on an official FNB joint address declaration form. 3rd visit: Address wasn't written on the form EXACTLY TO THE LETTER as on the utility bill!! They wanted to see the extension after the suburb and there was a error crossed out. All they say is, \sorry