Re-Open of FNB Account (Been going on for months)

I am sure this will not even help as FNB customer service is the worst I have ever seen in any business. My FNB bank account has been listed for closure, I have been trying to get information out of them on how to re-activated my account as I will need to use it again. After 2 weeks they told me what documents they needed, I send in the documents needed within 2 hours of request. It's been more than a week since and still haven't heard back from them. I think they just choose to ignore and decide when they want to respond to there clients. I really do not know what to do anymore, they will most probably give me a ANOTHER ticket and I will be waiting another week or two. I have told them the urgency of this matter and that I will need my account to be re-activated by the end of the month and I need funds to go into that account. Me not being in the country I have wasted hundreds of euros on airtime waiting on call centres being transferred from the one to the other one.