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TH
TUMI H

1 reviews | Active since Sept 2020

30 Dec 2022, 12:08

Re: Loss Event: 65343 , Claimed ***/00 , Policy Holder: ITUMELENG HLOSHE Payments Blocked - [External Email] - FNBREF#***

Re: Loss Event: 65343 , Claimed ***/00 , Policy Holder: ITUMELENG HLOSHE Payments Blocked - [External Email] - FNBREF#***

Hi Shaldon,

Am so disappointed in you as a team leader or manager. How you treated me from the time I lost my phone is so harrowing. You send your agent to look for information that I already provided for your attention to Portia and she didn't acknowledge. I hope this experience gives your department a bad review from help peter. Am done with cancelling my policy with you guys. I came mainly to FNB due to eBucks benefits from other insurance. I never experienced this when I got involved in making a claim. Can you please send me the cancellation form. I saw your reviews on help peter are extremely bad.

Regards

Tumi

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Replies (1)
TH
TUMI H's update30 Dec 2022, 13:55
Reviewer Update
Hi Shaldon,

So it takes two weeks to resolve the claim?

it take What you're telling me now is confusing. I have never hung up on your agent, he told me what i have already provided to them and i saw this will make us go back and forth. He sounded like he didn't know what he was doing . I had to force him to tell me what he was seeing on the system. Please go listen to the calls I made the first time and now and tell me where I dropped the call. Am at work like you and I have deadlines. I can't talk to your department the whole day. Look at my profile. I have business to run and that phone is for my business calls. The more you delay the more I lose the business. The only thing I wanted was the turnaround time. That is too much to ask.

Please advise how to cancel the policy?