RE: Loss Event: 65343 , Claimed ***/00 , Policy Holder: ITUMELENG HLOSHE

To, The Manager of the Bank Name

Dear Sir,

It is with deep regrets that I have to bring to your notice absolute lack of service in your insurance/claims department.

There are always long queues on the calls to get to the claims department. However while I am waiting to be assisted , eventually the call will be answered, your staff will be rude and not welcoming, generally they will take your details as if they're talking to their friends, talk over you and not show any empathy or concern about your query.

The stuff is lethargic and callous attitude adds to the delay. These contentions are being supported by their Manager Mr Harilal, Shaldon whom I thought would give me a different attention and service but NO!

My worry is that he didnt see how this is not a good business practice and how I am treated. He was asking me the same things that I already provided in the beginning of the claim to Portia who happens to be the rude one of them all and more than the Manager.

I went pillar to post getting everything as requested regarding the process of the claim. I went to block the phone and the sim card and get the report from the SAPS but again here I am with no result three weeks down the line.

I think @FNB must just stick to banking which is the core of their business.

I request your claims/insurance department to take requisite steps to ensure speedy disbur*****t of claims to increase the efficiency of your service. It would save us money and our valuable time.

Thanking you, Itumeleng Hloshe