Re: Katlego Khumalo

I have had way too much bad service from FNB recently, and the Howard Centre, Pinelands branch is like an unfriendly morgue. However, i phoned the contact number at head office with an inquiry about two billing errors on my account. I was put through to a Mr Katlego Khumalo who was brilliant; customer assistance at its very best. He is very cheerful, warm, welcoming; he is patient, polite, understanding, good-humoured; he is efficient, helpful, knowledgeable; and he speaks very clearly. I cannot fault his service, in fact, quite the opposite, he is a huge credit to FNB, and i hope he gets the appreciation & respect he deserves, and that his career skyrockets in the direction it ought to. Very best wishes to him. Neville Giloi